Redesigning
Intellibee’s
HR Management system
How might we redesign Intellibee’s HR management system to improve usability, functionality, and visual appeal for a better user experience?
Goal
The goal is to redesign Intellibee’s HR management system to create an intuitive, efficient, and user-centered platform for managing employee information and timesheets and streamlining HR processes.
Existing system
Background
Intellibee is a leading provider of B2B SaaS solutions, specializing in security and identity products.
Why redesign?
- Usability Issues
- Confusing IA
- Limited Functionality
- Outdated Design
Problem statement
How might we redesign Intellibee’s HR management system to improve usability, functionality, and visual appeal for a better user experience?
Design Process
Research
- Think-aloud testing (Analyzing existing design)
- Competitive analysis
- Benchmarking
Think aloud testing of existing IntelliHRMS
Number of participants - 3
Tasks given -
- Login to your account
- Open your profile and update your address
- Upload a new picture of your passport
- Download W4 form
- Logout
Open-ended questions were asked to understand user pain points -
- How do you feel about the process of updating your personal information in this system? Were there any steps that seemed unclear or cumbersome?
- Are there any features you felt were missing or inadequate?
- What are the features that you feel need more attention?
- What features do you use the most?
- What did you find easy or difficult?
Competitive Analysis
Tool | Features | Strengths | Weaknesses |
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Benchmarking - UI
Analysis
- Affinity diagram
- Journey mapping
- User persona
Affinity diagram
User Journey Mapping
User persona
Software Engineer
Age: 28
Role: Software Engineer
Location: San Francisco, CA
Education: Bachelor’s Degree in Computer Science
Experience: 5 years in software development
Carlos Martinez
Background
John is a talented software engineer who works at Intellibee. His primary focus is on coding and developing new features for various projects. John prefers spending most of his time on technical work and finds administrative tasks like updating timesheets and managing personal information tedious. He values intuitive tools that minimize the time he spends on HR-related activities.
Goals
- Quickly and easily log hours and manage timesheets.
- Access and update personal information without hassle.
- Receive timely notifications and updates on HR-related matters.
Needs
- A user-friendly dashboard to access all HR-related tasks.
- Efficient timesheet management system with reminders.
- Easy access to personal and company information.
- Intuitive navigation that doesn't require extensive training.
Pain Points
- Current system is difficult to navigate and wastes valuable time.
- Frustration with the complex process of logging hours and managing timesheets.
- Lack of timely notifications for important HR updates.
- Difficulty in finding and updating personal information due to poor interface design.
Design
- Flow diagrams
- Card sorting
- Information architecture
- Sketching and ideation
Information Architecture
User flows
Sketching
Prototyping
- Low, mid, and high-fidelity prototyping
- Visual design
- Design system
- Testing for accessibility
Prototyping | High-fidelity
Login screen
Old
New
Employee Dashboard
Employee Information Portal
Employee Information Portal
Employee Information Portal
Edit Employee Profile
Edit General Information
Edit General Information / Address Information
Timesheet
Design System
Accessibility
Before
After
Testing
- Usability testing
- Iteration
- A/B testing
Think Aloud Testing
Tasks given -
- Login to your account
- Open your profile and update your address
- Upload a new picture of your ID
- Find your payroll section to update your bank details
- Logout
Open-ended questions were asked to understand user pain points -
- How do you feel about the process of updating your personal information in this system? Were there any steps that seemed unclear or cumbersome?
- Are there any features you felt were missing or inadequate?
- What are the features do you think have improved compared to the old system?
- What did you find easy or difficult?
- Do you have any feedback for me?
Design iterations
Easily accessible logout button
New
Old
Design iterations
Timesheet - Filter by project (for multiple projects)
Old
New
Design iterations
Providing an option to close at the end of editing (when cancel option isn’t present)
Old
New
A/B Testing
Votes - 2
Votes - 6
Conclusion
Outcomes & Impact Created:
- Improved usability which helped reduce inefficiencies and frustrations among 50+ employees
- Enhanced functionality and look leading to increased productivity and satisfaction of the stakeholders
- Educated the company about the importance of UX design and the the research work that comes with it
What I Learned:
- Not all companies are UX literate, it’s a UX designer’s responsibility to introduce the best practices within the team
- Importance of white spaces
- Balancing aesthetics with functionality
- Value of collaboration with cross-functional teams for a cohesive design
- Evaluate stakeholder feedback and understand business needs